Privacy Policy

1. Who We Are

This website is operated by:

Nentrope (Pty) Ltd
19 La Citadelle, 186 Lancia Street
Lynnwood Ridge, Gauteng, 0081 South Africa

Email: contact@nentrope.com
Phone: +4915204444439

In this Privacy Policy, “we”, “us”, and “our” refer to Nentrope (Pty) Ltd.

2. Purpose of This Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, contact us, or request information about our services.

3. Personal Data We May Collect

We may collect and process the following categories of personal data:

  • your name

  • your email address

  • your company name

  • your phone number, if you provide it

  • the contents of your message or inquiry

  • technical website usage data such as IP address, browser type, device information, referring URL, and pages visited

4. How We Collect Data

We may collect personal data when:

  • you visit our website

  • you contact us by email or via a contact form

  • you request information, a demo, or an Operational Signal Assessment

  • you interact with cookies or similar technologies, where applicable

5. How We Use Personal Data

We may use personal data to:

  • respond to inquiries

  • communicate with prospective customers or partners

  • provide information about our services

  • operate, maintain, and secure our website

  • improve our website and user experience

  • comply with legal obligations

6. Legal Bases for Processing

Where applicable under data protection law, we process personal data on one or more of the following bases:

  • to take steps at your request before entering into a contract

  • for our legitimate interests, including operating and securing our website and responding to business inquiries

  • to comply with legal obligations

  • on the basis of your consent, where consent is required

7. Website Hosting and Technical Processing

Our website is provided using Squarespace. As part of operating the website, technical data may be processed to deliver content, maintain stability, and ensure security.

This may include server logs and related technical information such as IP address, date and time of access, browser details, and requested pages.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies may be technically necessary for the operation of the site. Other cookies, such as analytics or marketing cookies, may only be used where required lawfully and, where applicable, on the basis of your consent.

You can manage cookie preferences through the cookie banner or your browser settings, where available.

9. Analytics and Tracking

Use one of the following options:

Option A – if you are not using non-essential analytics or marketing tools:
We do not currently use non-essential analytics or marketing tools on this website.

Option B – if you are using analytics tools:
Where analytics or similar tools are used, they are used in accordance with applicable law and, where required, on the basis of your consent.

10. Sharing of Personal Data

We may share personal data with service providers who support the operation of our website or business, such as:

  • website hosting providers

  • IT and support providers

  • communications providers

  • other service providers acting on our instructions

We do not sell personal data.

11. International Transfers

Because we use third-party service providers, personal data may be processed outside South Africa and, in some cases, outside the country where the visitor is located.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place where required.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, comply with legal obligations, and resolve disputes.

13. Your Rights

Depending on the laws that apply to you, you may have rights in relation to your personal data, including the right to:

  • request access to your personal data

  • request correction of inaccurate personal data

  • request deletion of personal data

  • object to certain processing

  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

14. Data Security

We take reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, or disclosure. However, no website or electronic transmission can ever be completely secure.

15. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

17. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Nentrope (Pty) Ltd
Email: contact@nentrope.com
Phone: +4915204444439